Quality Assurance

EXCEPTIONAL CUSTOMER SERVICE

ANNASA prides itself on putting the customer first. From inquiry to installation and after-sales support, our team is dedicated to ensuring complete customer satisfaction. ANNASA offers after-service quality assurance for all our installations to ensure that our clients have peace of mind and enjoy the benefits of their systems. These services include:

SMART UTILITY MANAGEMENT PLATFORM

Our software management platform manages our client's energy uses. And offers unique features such as: Remote system management, client billing, vendor management, customer notifications and automated system switching. Clients will be able to utilise our online monitoring app that gives you full visibility over your system's performance and adjust energy settings to get the most out of your ANNASA experience. Our Engineers will monitor your system to ensure peak performance and notify you in any event anything goes wrong.

TECHNICAL SUPPORT AND SERVICE CENTRE

We don't just install; we're with you every step of the way. Our residential clients and major commercial partners can attest to our unwavering support and commitment. A solid, devoted support staff is at your disposal to ensure that your investment yields the best possible results. You will be able to use our online support desk to quickly log incidents, request system changes, schedule appointments and keep track of your pending tickets.

WARRANTY CLAIMS:

We provide a full scope repair and replacement of equipment in the event of any system failure covered by warranty.